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Refund policy
Our ‘Beta Bounce’ promise recognises that as this product is currently in beta stage, there may be situations where we need to offer a full refund rather than resolve issues. We will add the issues to our backlog for development, and then contact you if and when they are fixed at a later date.
You are also entitled to a 14-day ‘cooling-off’ period from the date of purchase.
Payment terms
Payment needs to be made in full via debit or credit card before the materials are delivered and the process can begin.
Queries
We will respond to a reasonable level of queries within 2 working days (Monday – Friday) and during business hours of 9am to 5pm GMT.
For your use only
Materials provided are for your (and your team’s) use only. Please do not send onto anyone else!
Changes to standard 3-week timeline
We cannot guarantee that we will be able to change the agreed timetable for tool access, individual dashboards and team dashboards. If we are able to accommodate, changes will incur an administrative fee of £35 + VAT payable in advance.
Technical requirements and support
We will endeavour to resolve any technical issues, however they may be due to end-user setup. For us to raise any issues with our IT team, we need the following: (1) User email address; (2) Browser version; (3) Screenshot of issue.
We cannot commit to resolving all IT issues with a beta version, and will offer the ‘Beta Bounce’ no-quibble refund if they are not resolved before your tool access deadline.
Data protection
We are committed to protecting and respecting your and your team’s privacy and to acting in compliance with GDPR regulations.
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Definitions
“You”: The purchaser of the TeamConnector product.
“Us / We”: Playfilled Ltd., the vendors of the TeamConnector product.
Changes to products, services and prices
Prices and specifications of the TeamConnector materials are correct at the time of publication but are subject to change without notice. Materials and services may also be withdrawn without notice.
Use of the TeamConnector materials
The TeamConnector materials must be used in line with the handbook provided. The handbook may be changed from time to time to reflect the most recently accepted practices.
We will respond to a reasonable level of queries within 2 working days (Monday – Friday) and during business hours of 9am – 5pm GMT.
Digital content
Digital content shall be provided to you in PDF form by provision of a single copy for download to your installed reader. Use is restricted to the single user and is for personal use only.
Payment
All orders must be paid for in full by debit or credit card prior to shipment.
Refunds
‘The Beta Bounce’: We recognise that as this product is currently in beta stage, there may be situations where we need to offer a full refund rather than resolve issues. We will add the issues to our backlog for development, and then contact you if and when they are fixed at a later date.
You are also entitled to a ‘cooling-off’ period of 14 calendar days from the date of purchase.
Claims
Our liability for non-delivery, incorrect delivery, or delivery of defective materials will be limited, at our option, to replacement of the materials free of charge or to a refund of the price you paid at purchase.
Client’s obligations
You represent, warrant and undertake that you shall not license, lend, exchange, give or otherwise dispose of TeamConnector materials to third parties or act as agent, distribution channel or stockist of the materials and shall indemnify us fully in the event that we suffer any losses, claims, liabilities, damages, expenses or costs as a result (whether direct or indirect) of any breach by the you of such warranties and undertakings.
Intellectual property
All TeamConnector materials and other products supplied by us are protected by intellectual property rights (including trademarks, copyright, patents and design rights) and rights of confidence. Reproduction of these products in whole or in part, in any form, or their storage in a database or retrieval system, by any process, is prohibited except where expressly permitted by law or by licence. Any notice on materials, including digital content, in respect of intellectual property rights (including copyright and trademark notices) shall not be removed from such materials, or obscured or otherwise altered.
You shall not reproduce, copy, vary or adapt the materials by any means or in any way whatsoever, or (except as set out in clause 4 in respect of Digital Content) enter or convert the same into any kind of information storage or retrieval system, including but not limited to any form of electronic or computer system.
In relation to any digital content, you are permitted to download a single copy to the installed reader on your computer, for use by a single user of that computer at any time, provided that:
(a) the digital content is used for personal use only;
(b) the digital content is not copied or modified in any way;
(c) it is understood and accepted that your permission to use digital content is personal to you and may not be transferred nor sublicensed to any third party.
Our methods of scoring and processing results from the Play Preferences tool are deemed commercially sensitive and proprietary to Playfilled Ltd. and therefore must be kept confidential.
You may not make use of data collected by means of materials to create products for commercial sale or other commercial exploitation.
Play Preferences tool
Although we will use reasonable endeavours to ensure the dashboards resulting from the Play Preferences tool are complete and accurate, we make no warranty in this regard.
We cannot guarantee that we will be able to change the agreed timetable for providing the TeamConnector materials. If we are able to accommodate, changes will incur an administrative fee of £35 + VAT payable in advance.
We will endeavour to resolve any technical issues, however they may be due to end-user setup. For us to raise any issues with our IT team, we need the following: (1) User email address; (2) Browser version; (3) Screenshot of issue.
We cannot commit to resolving all IT issues with a beta version, and will offer the ‘Beta Bounce’ no-quibble refund if they are not resolved before your tool access deadline.
Inclusion promise: Where possible we will provide workaround alternatives to ensure everyone can access the Playfilled Preference finder tool. However, if there is an accessibility requirement we are not yet able to accommodate we will provide a full no-quibble refund per our Beta Bounce (above).
Liability
Our liability arising under or as a result of the provision or use of the materials, whether in contract, tort, breach of statutory duty or otherwise, will not exceed the price paid by you for such materials and their delivery.
Nothing in these terms and conditions will exclude or limit our liability for death or personal injury, or for any fraud on our part, or for any liability that cannot be excluded by law.
Subject to the foregoing sentence we will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, or for lost or wasted management time or the lost time of other employees arising from your use of the materials (whether direct or indirect).
Data protection and privacy
We are committed to protecting and respecting your and your team’s privacy and to acting in compliance with GDPR regulations.
We collect personal information that you provide to us (name and email address) along with your responses to the questions in our online Play Preferences tool, to provide the TeamConnector materials. The company directors are responsible for data protection. We do not collect or source any other of your data.
We process your information for purposes based on legitimate business interests and/or a contract basis (specifically, providing the TeamConnector materials to you). We will not share your data with any third party unless they are our service providers who are performing a specific function under contract, including security measures.
We will keep the responses and information provided by you until you advise otherwise. This data will be protected using secure logins and passwords. You have full rights over this data, and can review, change or withdraw it at any time by emailing hello@playfilled.com. Our ICO registration number is ZA797831. You can make a complaint to the ICO at https://ico.org.uk/make-a-complaint/.
We do not make any automated decisions based on the data we hold, and any profile analysis we run will be done on an anonymised basis.
Exclusions
Any condition, representation or warranty that might otherwise be implied or incorporated within these terms and conditions by reason of statute or common law or otherwise is hereby expressly excluded to the fullest extent permitted by law.
Variation
We will only supply the materials in accordance with these conditions, to the exclusion of all other terms and conditions, including any that you attempt to apply under any purchase order, confirmation of order or any other document.
No variation of these terms and conditions requested by you shall be effective unless in writing and signed on behalf of Playfilled Ltd. by one of its directors.
Governing law and jurisdiction
These terms are governed by English law.